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October 8, by LAM Staff. When designers need to calculate the environmental cost of projects, a new tech tool crunches the numbers. But when they did a rough estimate of how long it would take for the carbon dioxide absorbed by the plantings to cancel out the carbon dioxide emitted from producing asphalt and concrete paving and from maintenance, they got a surprisingly high number: 39 years. Two other completed projects they investigated took even longer to become carbon neutral: and years. Pathfinder is available for free at climatepositivedesign. The overarching goal of Pathfinder is to help landscape architects design landscapes that will become carbon neutral by —and thus do their part to keep the global temperature gain under the critical threshold of 1.
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Does the same philosophy apply to their service expectations? While lawn care and landscaping clients with home values passing the million-dollar mark might have more zeroes at the end of their maintenance or construction contracts than those with more modest homes, does that make them a different breed of customer?
Some lawn care and landscaping company principals have set their focus on satisfying what they say are higher expectations of their more high-end clients. Other contractors are of the mindset that the most effective way to serve the client base is to employ the same principles that would be put into play when serving any other client.
Either way, there are tune-ups that can help make sure customer service is fit for royalty. Constant contact is key Naturally, customers want to be kept in the loop about ongoing projects or upcoming maintenance. Some contractors take it a step further. This rings true even more for high-end clients who spend tens of thousands of dollars on large projects or yearly contracts. They check in. Kopfmann hired a property care manager to make face-to-face interaction more frequent.
The company targets some of the more well-to-do clients for monthly visits. Green Acres also sends a periodic e-mail newsletter to keep clients informed and promote up-sell items such as seasonal color.
Many of the higher-end clients in have made a comfortable living by being busy professionals. Our products are not a necessity. The fact that this customer set has more disposable income than less wealthy clients seems to have an impact on what attracts them to a company. Bonick Landscaping places ads in local high-end publications with the purpose of branding and keeping the company top-of-mind with customers and prospects.
It pays to be well connected Becoming the preferred landscape or maintenance provider of the well-to-do can often mean going beyond the usual mowing and hardscaping jobs. Several firms have developed additional special- ties or skills that help them stand out. It can also work the other way, when clients ask their builder, for example, for recommendations for a good landscape contractor.
The little things Smaller details can have a huge impact when it comes to retaining upscale clients. To begin with, they seem to require help more so than other clients, Kopfmann says. Walnut Hill offers additional help by proposing additional maintenance services after the landscaping is installed.
A Green Acres company attribute that clients appreciate — although it can be a pain — is the willingness to take on a job at short notice. They expect you to get things done within a timeframe. The company has found success with other small gestures as well. Its monthly face-to-face communication program includes periodically delivering unique gifts to clients, such as tree saplings or vegetables from a local organic farm. Respect the money Contractors should remember to appreciate the chunk of disposable income that clients entrust to you, Bonick, says.
This is especially true with larger projects. In fact, he adds, lower end clients could end up being more valuable to contractors than they realize.
The author is a freelance journalist with six years writing for the Green Industry. Contact her at hwoodtaylor gmail. If you enjoyed this article, subscribe to Landscape Management to receive more articles just like it. Your behavior appears to be a little unusual. Please verify that you are not a bot. Dealing with customers in the landscape business. March 10, - By LM Staff. Craig Kopfmann Green Acres. Jay Townsend J. Related Articles. Landscape pros share their business goals.
Leading: 3 things a leader can adjust to keep the business on course. Townsend and posted inAbout the Author: LM Staff. Subscribe to Landscape Management If you enjoyed this article, subscribe to Landscape Management to receive more articles just like it.
Does the same philosophy apply to their service expectations? While lawn care and landscaping clients with home values passing the million-dollar mark might have more zeroes at the end of their maintenance or construction contracts than those with more modest homes, does that make them a different breed of customer? Some lawn care and landscaping company principals have set their focus on satisfying what they say are higher expectations of their more high-end clients. Other contractors are of the mindset that the most effective way to serve the client base is to employ the same principles that would be put into play when serving any other client.
Ontario's landscape, nursery and green industry professionals Go to Garden Design for hints on how to use colour or Craig Clifford Gardening.
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When you're building a new custom home or one for speculation, you're probably focused on the structure, not the soil on the lot or the future landscaping. It's crucial for producing and sustaining lush lawns and plantings, which increase the value of your clients' homes. What happens to topsoil at a site, good or bad, depends largely on planning, stumping, excavation and rough grading. Constant heavy equipment and truck and trailer activity change the soil's physical characteristics, resulting in excessive compaction, poor drainage and terrible planting conditions.
Construction, mining, and engineering firm Kiewit Western Co.
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His time at Williams College spanned over 31 years, with his early days at the college as a carpenter, and quickly advancing to the carpenter shop foreman. The scope of his expertise continued to expand, as he gained more responsibilities, eventually supervising the grounds crews and overseeing all of the trade shops. This entailed the maintenance of the athletic fields, campus grounds roughly acres in addition to overseeing the maintenance of all campus buildings exterior painting, roofing, masonry. He continued to take on more, as a project manager of construction, and oversaw the logistics of special functions set-ups for commencement, reunions and many other special college activities. Norman possesses expertise in all facets of construction, excavation, landscaping design and installation.
Founded in , Green Acres is owned and operated by Certified Landscape and Green Roof Professional Craig Kopfmann. Letter from Craig Kopfmann.
Marmol Radziner designed the structure, interiors and landscape of this Beverly Hills, California, home. In renovating her Rudolph Schindler house in California , Pamela Shamshiri of Studio Shamshiri paid strict homage to the original spirit of the home. Here, a pair of Gae Aulenti chairs are surrounded by a collection of potted plants. Amidst the lush surroundings of this Beverly Hills backyard, Jeff Andrews carved out a sophisticated space for lounging and entertaining, with a palette derived from the landscape.RELATED VIDEO: Landscape Design - Site Planning - Part 1
Jump to main content. About PDF Remember, we will not post any information intended to directly benefit for-profit enterprises. Natural gardeners have cause to be afraid. For years, five natural landscapers have engaged in what has turned out to be a David and Goliath federal court battle with the City of Chicago over its weed law. Schmidling v.
Schenley Plaza—the formal entrance to Schenley Park—was a key component of the economic and social regeneration of the Oakland district of Pittsburgh.
With over 20 years experience in all facets of landscape design, installation and maintenance and an intense focus on exceeding customers' expectations, Craig directs a company that is widely regarded for it's creativity and "do it right, do it once" approach. As Design Director, Craig's passion is to go beyond the usual and expected to create personalized outdoor living spaces for his clients. The Green Acres team has grown to understand and appreciate the importance of details he insists on. Finding the ideal element for every landscape Green Acres creates is essential. Craig believes each project should tell a story.
Six employees from Green Acres toiled from sunrise to sunset to weed, trim, edge, plant and mulch the grounds around the Reservoir Avenue building in Trumbull. Green Acres, based in Wilton and Monroe, generously donated manpower and materials. That same day, six other Green Acres employees also completed a landscape makeover at St.